Refund Policy

1. General

TagMyCar provides digital QR activation services and physical QR stickers for vehicle owners.

Because our digital service may be generated, activated and made available immediately after payment, customers are required to carefully review the product description, pricing and applicable terms before completing a purchase.

By placing an order, the customer acknowledges and agrees to this Refund & Returns Policy.

2. Products

TagMyCar currently offers:

• Digital QR Activation — a digitally generated QR Code/PDF activation, presently offered at a one-time fee of ₹199 unless otherwise displayed at checkout; and
• Physical Premium QR Sticker — a physical QR sticker supplied against the applicable product and delivery charges.

Prices and product configurations displayed at checkout shall prevail for the particular order.

3. Digital product — no ordinary refund

Due to the nature of the digital QR activation service, once payment has been successfully processed and the digital product/QR activation has been generated, issued, delivered or made available for use, the order shall ordinarily be non-refundable.

Accordingly, a customer shall not be entitled to a refund merely because of:

• Change of mind;
• Failure to use the QR Code;
• Failure to place the QR Code on a vehicle;
• No longer owning or using the vehicle;
• Personal preference;
• Failure to receive any scan or message;
• Failure to obtain the expected benefit from the product; or
• Failure to use the service for any reason attributable to the customer.

Nothing in this policy shall exclude any right or remedy that cannot lawfully be excluded under applicable law.

4. Digital product — technical failure

If the QR Code is not delivered, is materially defective at the time of initial activation, or does not function due to a technical issue attributable to TagMyCar, the customer must contact TagMyCar within 48 hours of purchase or delivery.

TagMyCar shall investigate the reported issue and, where reasonably possible, attempt to correct the issue or provide a replacement/alternative activation.

5. One-time payment does not mean guaranteed perpetual service

The customer expressly acknowledges that a one-time payment for TagMyCar does not constitute a guarantee of perpetual, lifetime, fixed-term or uninterrupted operation of the TagMyCar website, servers, QR platform or associated digital infrastructure.

No specific lifespan or minimum period of digital service availability is promised unless expressly stated in writing by an authorised representative of TagMyCar.

The operation of the digital service depends upon technology, hosting infrastructure, internet connectivity, security systems, third-party services and other circumstances.

6. Service interruption or discontinuation

TagMyCar may experience temporary or permanent interruption, suspension, modification or discontinuation of its digital services due to circumstances including:

• Server or hosting failure;
• Software or database malfunction;
• Cyberattacks or hacking;
• Malware or security incidents;
• Data corruption or technical failure;
• Internet or telecommunications failure;
• Failure of third-party service providers;
• Regulatory or governmental action;
• Legal restrictions;
• Force majeure events;
• Maintenance, upgrades or infrastructure changes;
• Business or operational reasons; or
• Other circumstances beyond the reasonable control of TagMyCar.

To the maximum extent permitted by applicable law, the occurrence of any such event shall not automatically create a right to refund, reimbursement or compensation.

TagMyCar may, where reasonably practicable, attempt to restore the affected service or provide an alternative solution.

7. Physical sticker — damaged or defective product

If a physical TagMyCar sticker arrives materially damaged, defective or materially different from the product ordered, the customer should notify TagMyCar within 7 days of delivery.

The customer may be required to provide:

• Order ID;
• Photographs/videos of the product and packaging;
• Description of the defect; and
• Any other information reasonably required to verify the claim.

Where the claim is accepted, TagMyCar may provide a replacement at no additional product cost.

8. Change-of-mind returns

For an eligible change-of-mind return of a physical unused sticker:

• The request must ordinarily be made within 15 days of delivery;
• The product must be unused;
• The original packaging should be intact;
• The product must not be damaged or altered;
• A return handling/logistics fee of ₹100 may apply; and
• Upon successful inspection, TagMyCar may issue a credit note equivalent to the eligible product value after applicable deductions.

Unless otherwise required under applicable law, monetary refunds shall not ordinarily be issued for change-of-mind returns.

Credit notes shall ordinarily remain valid for 12 months from their date of issue.

9. Cancellation

Physical orders may be cancelled before dispatch, subject to the order status and applicable processing requirements.

Once an order has been dispatched, cancellation may not be available.

Customers should contact TagMyCar immediately with their Order ID for cancellation requests.

10. Wrong or incomplete information

TagMyCar shall not ordinarily be responsible for non-delivery, failed delivery or additional costs arising from incorrect, incomplete or inaccurate information supplied by the customer, including an incorrect shipping address or contact number.

Where a parcel is returned because of customer-provided incorrect information, re-delivery charges may apply.

11. No refund for third-party or customer-caused issues

A refund or replacement shall not ordinarily be available where the issue has resulted from:

• Improper installation or handling;
• Physical damage caused by the customer;
• Unauthorised alteration or modification;
• Use contrary to TagMyCar instructions;
• Vehicle sale or transfer without deactivating/updating the QR Code;
• Customer's device, internet connection or browser;
• Third-party service failure;
• Unauthorised access caused by compromised customer credentials; or
• Any other circumstance not attributable to a defect in the TagMyCar product itself.

12. How to contact us

Refund, replacement or return requests may be submitted to:

• Email: tagmycar@ozontrix.com
• Subject: "Return/Refund Request — Order ID [Order ID]"

Please include your Order ID, reason for the request and supporting photographs/documents wherever applicable.

TagMyCar shall endeavour to respond within 2 business days.

13. Legal rights

This policy shall be interpreted subject to applicable Indian laws and applicable consumer protection rights.

Nothing contained in this policy is intended to unlawfully restrict a right or remedy that cannot legally be excluded or restricted.